Our previous tutorial showed you how to set up osTicket on Ubuntu with Apache2. This shows you how to run it with Nginx instead. For the uninitiated, osTicket is an open-source Customer support | help desk software that can serve as a strong alternative to the popular support platforms in use today. osTicket helps you manage issues and customer request via its rich and simple dashboard, which allows you to add, edit, and delete your help desk topics that suit your preference, ticket filtering, and much more. For more about osTicket, please check its homepage. To get started with installing osTicket, follow the steps below:

Install Nginx HTTP Server

osTicket requires a web server and the Nginx HTTP server is the most popular open-source web server available today. To install the Nginx server, run the commands below: After installing Nginx, the commands below can be used to stop, start and enable the Nginx service to always start up with the server boots. Now that Nginx is installed. to test whether the web server is working, open your browser and browse to the URL below. If you see the page above, then Nginx is successfully installed.

Install MariaDB Database Server

osTicket also requires a database server to store its content. If you’re looking for a truly open-source database server, then MariaDB is a great place to start. To install MariaDB run the commands below: After installing MariaDB, the commands below can be used to stop, start and enable the MariaDB service always to start up when the server boots. Run these on Ubuntu 16.04 LTS Run these on Ubuntu 18.10 and 18.04 LTS Next, run the commands below to secure the database server with a root password if you were not prompted to do so during the installation. When prompted, answer the questions below by following the guide.

Enter current password for root (enter for none): Just press the Enter Set root password? [Y/n]: Y New password: Enter password Re-enter new password: Repeat password Remove anonymous users? [Y/n]: Y Disallow root login remotely? [Y/n]: Y Remove test database and access to it? [Y/n]:  Y Reload privilege tables now? [Y/n]:  Y

Now that MariaDB is installed, to test whether the database server was successfully installed, run the commands below. type the root password when prompted. If you see a similar screen as shown above, then the server was successfully installed.

osTicket is a PHP-based platform. and PHP 7.2 may not be available in Ubuntu’s default repositories. To run PHP 7.2-FPM on Ubuntu 14.04, you may need to run the commands below: Then update and upgrade to PHP 7.2-FPM Next, run the commands below to install PHP 7.2-FPM and related modules. After installing PHP 7.1, run the commands below to open the PHP default configuration file for Nginx. The lines below are a good setting for most PHP-based CMS. Update the configuration file with these and save. Every time you make changes to the PHP configuration file, you should also restart the Nginx web server. To do so, run the commands below:

Create osTicket Database

Now that you’ve installed all the packages that are required for osTicket to function, continue below to start configuring the servers. First, run the commands below to create a blank osTicket database. To log on to the MariaDB database server, run the commands below. Then create a database called osticket Create a database user called osticketuser with a new password Then grant the user full access to the database. Finally, save your changes and exit.

Download osTicket Latest Release

osTicket community edition can be downloaded from its download page here. To get osTicket latest release you may want to use the GitHub repository… Install the git tool to download Bagisto packages. After installing curl above, change into the Nginx root directory and download osTicket packages from GitHub… Rename the sample file include/ost-sampleconfig.php to ost-config.php by running the commands below: Next, run the commands below update osticket root directory permissions so the web server can access it.

Configure Nginx

Finally, configure the Apahce2 site configuration file for osTicket. This file will control how users access osTicket content. Run the commands below to create a new configuration file called osticket Then copy and paste the content below into the file and save it. Replace the highlighted line with your domain name and directory root location. Save the file and exit.

Enable the osTicket and Rewrite Module

After configuring the VirtualHost above, enable it by running the commands below Then open your browser and browse to the server domain name. You should see the osTicket setup wizard complete. Please follow the wizard carefully. Then follow the on-screen instruction to complete the setup. Before you begin, the installer will check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket. Next, type in the database name, username, and password. then create a backend admin account and continue. Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to clean up. Conclusion: You have successfully learned how to install the osTicket platform on Ubuntu. You may need to configure additional settings, but the steps above give you a basic starting point. If you find errors with the steps above, please comment below: You may also like the post below: